Why won’t my new password work?

When resetting your password, it’s best to use an intricate password with a variation of upper case, lower case, numbers, and symbols. A few things that might help when using a new password. Try logging into the account using Google Chrome. Our users are most commonly successful when logging in on Google Chrome and using a computer/laptop instead of a phone or tablet. If it still doesn’t work, try opening an Incognito Window by right clicking on the Google Chrome window in your task bar and selecting ‘Incognito Window’. This will help prevent any old passwords saved on the device interfering with your new password.